Customer Relation Management (CRM)

Distribute early indicators of customer dissatisfaction for increased retention rates among high profit customers.

Customer Service Managers are responsible for resolving customer dissatisfaction and reinforcing lifetime customer value. Although the number one cause of customer dissatisfaction is late delivery, this information gets little exposure. The reasons behind customer complaints are often not known, the costs of customer relationships are not tracked, and therefore cannot be reflected in new customer pricing. With a Customer Service prescription from Invexer, you can analyze the lifetime cost of servicing specific customers; distribute on-time and complaint information to sales, marketing, customer service, and production managers for action and to the customers themselves for review.

Invexer Customer Service Prescriptions allow managers to increase retention rates for high-profit customers. They reveal on-time delivery history and the reason behind customer dissatisfaction. The cost of customer relationships can be analyzed, forming a basis for evaluating the relationship and maximizing profitability. Using the ability to distribute subsets of information can enable other managers to make informed decisions in response to customer comments.

Invexer Customer Service prescriptions provide a solution to help to reveal customer cost of relationship and dissatisfaction information. They highlight breakdown in quality or other business processes, and provide analysis of reasons stated by the customer.